Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This Privacy Policy (“Policy”) applies to all services offered by Pand.ai Pte Ltd. (collectively “Pand.ai”, “we”, “us”). This Policy covers the information we collect about you when you use our products or services including the use of our website or any other Pand.ai platform (“Services”), or otherwise interact with us unless a different policy is displayed. 

 

This Privacy Policy supplements but does not supersede nor replace any other consents you may have previously provided to Pand.ai nor does it affect any rights which Pand.ai may have at law in connection with the collection, use, or disclosure of your Personal Data, and any consents you may have provided in connection with this Privacy Policy are cumulative and additional to any rights which we may have under applicable law to handle or process your Personal Data.

 

We reserve the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices. All users are encouraged to review this Privacy Policy periodically and check the “Last updated” date at the bottom of the Privacy Policy for the most recent version. If we change this Privacy Policy, we will notify you here, by email, or through other industry-standard means. If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.

​

What Information We Collect About You

Pand.ai collects several types of information from and about users of our website, including Personal Data information by which may be personally identified, such as name and e-mail address or any other identifier by which you may be contacted online or offline, and Non-Personal Data information that does not identify a specific person such as browsing history, search history, and information regarding your interaction with the Website and/or geolocation information (based on IP address).

 

Non-Personal Data information including Cookies and Web beacons.

Cookies can be disabled or removed by tools that are available in most commercial browsers. The preferences for each browser you use will need to be set separately and different browsers offer different functionality and options.

​

Web beacons - Small graphic images (also known as "pixel tags" or "clear GIFs") that are not apparent to the user. Tracking links and/or similar technologies consist of a few lines of programming code and can be embedded in our websites or platforms. Web beacons are usually used in conjunction with cookies and are primarily used for statistical analysis purposes. This technology can also be used for tracking traffic patterns on websites and platforms, as well as finding out if an e-mail has been received and opened and to see if there has been any response.

​

What Information We Do Not Collect

We do not knowingly collect or solicit personal information from anyone under the age of 18. If you are under 18, please do not attempt to register for the services provided by Pand.ai or send any personal information about yourself to us. If we learn that we have collected personal information from a child under the age of 18 years, we will delete that information as quickly as possible. If you believe that a child under 18 may have provided us with personal information, please contact us at hello@pand.ai.

​

Sharing of Data

We do not sell or share Personal Data or Non-Personal Data related to our users. We use all such data to strictly provide Services or Websites and its content to you. We will not share Personal Data with other parties except as provided below:

 

Authorized Third-Party Service Providers: Pand.ai may provide products and services through third parties. These “Third-Party Service Providers” will need to work on data provided by you for the sake of adding our services, including analytics, hosting, and assistance with technical and administrative aspects of the service, and for general improvement.

 

Law Enforcement: We reserve the right to disclose Personal Data as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with the administration or judicial process requesting Personal Data, a judicial proceeding, court order, or other legal process served on us, enforce or apply this Policy.

 

Payment Processors: If and when we provide paid products and/or services on our Website, in such cases, we use third-party services for payment processing. We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. While availing any such payment method(s) available, the website will not assume liability, whatsoever, arising out of the transactions or usage of data provided to such payment gateway partner.

 

Extraordinary Circumstances: We may also disclose information when we believe it’s necessary to prevent imminent and serious bodily harm to a person; to address fraud, security, or spam; or to protect our rights to property.

 

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. The presence of the links shall not be construed as our endorsements of the content of such third-party’s sites.

 

Security

We have policies, procedures, and training in place in respect of data protection, confidentiality, and information security. We regularly review such measures with the objective of ensuring their continuing effectiveness. We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. Among the measures implemented by us for personal data protection are physical security measures, access control, organizational security measures, and incident management procedures. We constantly evaluate and upgrade the security measures implemented to ensure secure and safe personal data processing. Pand.ai is ISO 27001:2013 certified regarding the security of information management.

 

The Personal Data that you have provided resides on secure servers that only selected personnel have access to. We encrypt certain sensitive information using session encryption initiated by Secure Socket Layer (SSL) or Transport Layer Security (TLS) technology to secure the transmission of Personal Data to us. However, no data transmission can be guaranteed to be 100% secure. As a result, while we employ appropriate and commercially reasonable security measures to protect data and seek to partner with companies that do the same, we cannot guarantee the security of any information transmitted over the internet, and we are not responsible for the actions of any third-parties that may receive any such information. This Privacy Policy shall be governed in all respects by the laws of Singapore.

 

Customer Service Contact Information and Complaints

For any questions or comments about this Policy, or to register a complaint or concern please contact us at hello@pand.ai.

 

If you have a complaint about our privacy practices, you may submit it to our Data Protection Officer. Our Data Protection Officer and compliance team will evaluate your complaint and may request additional information. Providing sufficient information to understand the facts and circumstances of a complaint are important and necessary to resolve complaints.

 

For any questions, comments, or complaints related to Information Security, you may contact:

Email: tech@pand.ai

 

Last updated: Nov 5, 2022

​